If i say incredible.. that doesn't even come close! Cameron and his crew were fast,efficient, professional and friendly. The service was impeccable and fast. The guys took great care of my items like they were their own. 5 stars is ridiculous. I'd score 100 stars. Outstanding and flawless service.
(2) Find out about insurance. You should not have to pay an extra $100 for minimal insurance (I am not even talking about $500,000 or $1,000,000 insurance like other companies provide. I paid an extra $100 to insure a measly $5,000 on my piano.)
Next time I move, I would suggest the following:
The nail in the coffin was when I discovered that I was missing a $300 antique table. When I called the manager, he of course denied he found anything of the sort.
(1) Do not pay in the moment if for some reason the movers cannot fulfill their duty. Contest the charge immediately. Once they have your money, then there is little incentive for them to reason with you. I did not feel that State-Wide Moving cared about customer service and wanted me as a loyal customer.
That being said, I am afraid that I did not have a good experience with the move. I have three big complaints:
2. The move involved two pianos. One of the pianos was a grand piano and was meant to go downstairs in the new house. The movers could not maneuver it down as planned. After they could not move the piano, they called the office, and the full price still held. I mistakenly paid the movers on the spot. When I spoke to Loren after the move had taken place, he said that the company had to pay for an extra mover to go that day because a grand piano was involved. Also, the movers did make an attempt to move the piano down the stairs. I still should not have to have paid the full price, though. Loren did say that he would apply a discount to my next move with them, but this does not help me with my current situation.
By the way, I had called another reputable specialized piano mover to move the grand piano down the stairs, and they did it easily. They told me that the space was not even a tight one. In other music schools and private homes, they had to maneuver even tighter spaces.
State-Wide Moving responded promptly to my request to move my pianos out of my apartment before a move-out deadline of three days. Not all moving companies responded to me in such a timely manner.
I will not use State-Wide Moving again. Your experience may indeed be different and probably will not involve pianos. However, I was quite disappointed with the customer service that Loren provided me with these three points.
Conclusion: DO NOT TRUST THIS COMPANY. Stay away from them. Deal with this company is at your own risk.
We were quoted one rate for packing, moving and unpacking. When everything was finished, we were charged double our final balance. When we called Loren, the manager, to see what happened, he yelled at us, saying he never quotes off by more than 10% AND that one of his guys got it wrong. We then heard him reprimand and degrade one of his employees. He is by far one of the most insulting individuals I've ever had the misfortune of dealing with.
3. With State-Wide Moving, one has to pay extra to insure the items in case they are damaged during the move. The company does have very minimal insurance ($0.60/pound after a $500 deductible). This coverage does not suffice. Loren told me that my own homeowners' insurance would probably pay better for moving costs. My homeowner's insurance does not provide this coverage (I am not sure which companies actually do), so I paid the State-Wide Moving extra to insure my items. I had to pay 2% for the amount that I want insured. So I had to pay $100 for insurance of $5,000. Other moving companies provide adequate insurance such as $500,000 or $1,000,000, for example. I did not go with these companies, though, because I was trying to meet a move-out deadline.
Their service was terrible. 3 hours job became 6 hours because they charge you hourly. We had an agreement to move a 400-lb gun safe from basement to basement, but when they were unloading the safe, the dolly they were using broke, so they forced me to leave the safe in the garage instead.
1. State-Wide Moving gave me a time frame of 1:00-3:00pm on a Tuesday for the move. They were running late, so they told me that afternoon that the movers would come by 5:00pm. I called again to get an update for the 5:00 time, and they said that they were running very late and would be able to come the next morning. I understand that delays happen. My mother and I both took off work as the move involved two different locations. We both lost a day's worth of work.
Statewide Moving And Storage took care of our office move. Cameron coordinated our move and Corey and Fred were professional and very accomodating. We had issues with our building being completely ready and they were able to accommodate us. I would definitely use them again
State Wide Moving Storage is a US Moving Company based in Hightstown, New Jersey. State Wide Moving Storage is located at 133 Broad St, Hightstown, NJ 08520, USA.
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